COVID-19 MESSAGE FROM NEW IRELAND
As the COVID-19 situation continues to evolve we would like to reassure our customers that we are monitoring this closely and continue to follow the advice of the Irish Government and the HSE. We have robust contingency plans in place and are prepared for any further changes or disruption. We will continue to support you as best we can so you can focus on the important things in life, your health and family.
CONTACT US INFORMATION
Our Customer Service team is here to help! However, due to Covid 19 most of our colleagues are now working from home and some of our phone lines may not be open at present. To provide you with the best possible service, we have outlined the ways you can contact our teams at this time. Please click here for more information.
We’re here to help:
3 MONTH MORTGAGE PROTECTION PAYMENT WAIVER
If you are experiencing financial difficulty related to COVID-19 we have flexible options which can support you during this challenging time. This includes a 3 month payment waiver on your non unit-linked mortgage protection policy where you have been granted a payment break on your residential mortgage. For more information click here.
Applications are open until Friday 17th July 2020 for customers to apply for a payment waiver on their mortgage protection policy.
3 MONTH PAYMENT DEFERRAL
If you have a non-unit linked term assurance policy with us that is not assigned to a mortgage, we also have options for you such as a 3 month payment deferral on your protection policy. Click here to find out more.
FURTHER FLEXIBLE OPTIONS FOR YOU
We want to assure our customers that we will do all we can to support you at this time. Our savings, investment, reviewable (unit linked) protection and pension products offer flexibility so that, if necessary, you can reduce your monthly premiums, or take a premium holiday until you are back on your feet. Please contact your Financial Broker or Advisor who will be happy to take you through the options available to you at this time. If you have any queries, you can email us on firstname.lastname@example.org.
STAY INFORMED, STAY WELL
Recent updates which you may find useful:
17 April 2020: Click here for frequently asked questions regarding the impact of Covid-19 on your protection policy.
15 April 2020: Click here for Customer Property Fund Update
29 May 2020: Click here for Investment Market Update
Click here for information regarding Fund Centre