BetterHealth from New Ireland

BetterHealth is an online healthcare service for Life Choice* customers to support you and your immediate family** in your health and wellbeing, helping you live life to the full.

One of the benefits of being a Life Choice* policyholder means you and your immediate family** can benefit from BetterHealth.

New Ireland has teamed up with Teladoc Health to provide a range of online services to you. This service will offer you support and care at a time when you need it most.

• Online Doctor consultation with an Irish registered doctor.
• Mental Health Counselling from a psychologist.
• Online Physiotherapy consultation from qualified Irish registered physiotherapists.
• Get Fit Programme that includes personalised nutritional recommendations and an exercise plan designed by a team of nutritional experts.

Online Doctor

This service gives you and your immediate family** access to an online doctor. Simply request a consultation and a doctor will call you back. The doctor can help you with many medical conditions such as cold and flu symptoms, infections, anxiety, stress, allergies and provide advice on non-urgent medical conditions. The doctor can issue prescriptions if required.

This service enables you to ask any health-related questions to a doctor who is available to you Monday to Friday 8am to 8pm and Saturday to Sunday 9am to 12pm excluding bank holidays. You will receive a callback usually within 6 and 16 hours within service hours.

Mental Health Counselling

Do you need advice about your mental health and wellbeing? A psychologist can guide you in the right direction and give you a better understanding of your mental health condition, the treatment you need, as well as helping you to navigate the health system.

When requesting a consultation, specialists will assess your condition and then point you in the right direction for further support. This service is available to your immediate family**.
This service is available to you and your immediate family** Monday to Friday 9am to 5pm excluding bank holidays. You will receive a callback usually within 2 and 4 days within service hours.

Online Physiotherapy Consultation

Are you experiencing muscle pains or suffering from joint problems? A team of experienced physiotherapists use a holistic approach to help your recovery, combining physiotherapy, fitness, and emotional wellbeing for long-term improvements.

You’ll have access to a tailored rehabilitative exercise portal, which allows you to track your progress and recovery, working towards your desired goals.

This service is available to you and your immediate family** Monday to Friday 9am to 6pm excluding bank holidays. You will receive a callback usually within 2 and 4 days within service hours.

Get Fit Programme

You can join the Get Fit Programme and start the 4 or 8 week online healthy weight loss plan based on a balanced diet and a workout regime, designed by a team of specialists in nutrition. You will receive an email which outlines your programme.

BetterHealth is not an emergency service and below are examples of conditions that cannot be treated. If you are severely unwell, it’s advised you contact your local emergency services.
What is not treated: Chest pain, shortness of breath, severe abdominal pain, heavy bleeding, thoughts of suicide or self-harm, confusion, loss of consciousness, severe infection, severe pain, suspected stroke, seizures, pregnancy complications, high fever in unwell infant. This service isn’t intended to replace your doctor or any health professional or to be used for ongoing care.

How can you access BetterHealth?

How do my Life Choice* clients access BetterHealth?
Register for the service on the BetterHealth portal here. To access the service, you will need your Life Choice* policy number.

OR

Simply download the “BetterHealth from New Ireland” app from the App Store or Google Play. To access the service, you will need your Life Choice* policy number.

For further information, access our FAQ here.