At New Ireland, we pride ourselves on the professionalism and dedication of our Claims Assessors. If you ever need to make a claim, we promise to offer a compassionate and professional personal service. Our experienced Claims Assessors endeavour to make the process as quick and efficient as possible.
What do I do now?
If you need to make a claim, please contact us as early as possible to let us know. This will help us pay your claim as quickly as possible. Simply email or call us directly and we will guide you through the claims process.
Contact the Claims Team
- Phone: +353 (0)1 523 9810
- Email: claim@newireland.ie
- Post: Protection Claims Team, New Ireland Assurance, 87- 89 Pembroke Road, Ballsbridge, Dublin 4, D04 X738.
Please note, to improve our service to you, calls may be recorded. If sending personal data (especially sensitive personal data i.e. medical information) by email, please ensure appropriate security measures (including encrypting the data) are taken to comply with relevant regulatory obligations.
What happens next?
Once you have notified us, we will issue a Claim Form for you to complete. We may follow up with your doctor or consultant to review your medical status and obtain any medical information we may need to complete the claim assessment.
You can access our claim forms here:
- Income Protection Claim Form
- Employer Income Protection Claim Form
- Hospital Cash Claim Form
- Broken Bones Claim Form
- Absence From Work & Accident Benefit Claim Form
- Total & Permanent Disability Claim Form
Unclaimed Life Assurance Policies Act 2003
Please click here for further information.
Claim Appeals
At New Ireland, we’re proud of our strong track record in accepting and paying claims. Our goal is always to support our customers when they need us most. There are times, however, when we may need to make the difficult decision to decline a claim or pay a reduced amount. These decisions are never made lightly— we carefully review all of the information available to us before reaching an outcome.
We understand that this can be disappointing, and we will always be open and supportive throughout the process. If a claim is not accepted in full, we will write to you clearly explaining why and let you know how to appeal the decision if you feel it should be reviewed. Our Claims Assessors are available to discuss the outcome and answer any questions you or your representatives may have. You can contact us using the ‘Contact the Claims Team’ details provided above.
If you’ve received a decision you’re unhappy with and feel there’s additional medical or other information that might help, please share it with us by using the ‘Contact the Claims Team’ details outlined above. We’re here to listen, and we’ll make sure that any new information is reviewed as quickly as possible. This may involve contacting your doctors or other relevant professionals to get a full understanding of your situation. Once our review is complete, we’ll send you an updated claim decision in writing, along with a full explanation of the outcome.
If you’re not happy with a Claim Decision or the outcome of a Claim Appeal, you may raise a formal complaint by accessing our Complaint Handling Process here – Customer Feedback & Complaints Process.