NEVER POST PERSONAL FINANCIAL INFORMATION ON SOCIAL MEDIA – IT IS A PUBLIC FORUM WHICH MEANS ANYONE CAN SEE YOUR POSTS AND YOUR POSTS MAY APPEAR IN SEARCH ENGINE RESULTS.
We aim to respond to your query as quickly as we can during the hours of 8.00am and 6pm, Monday to Friday. Some queries may take longer to resolve as we may need to contact other areas within New Ireland. All posts made outside of our working hours will be answered as soon as we’re back online i.e. the following working day.
We cannot formally respond to customer complaints on our Twitter, LinkedIn and YouTube pages or any other social media site. If you wish to make a formal complaint, this must be initiated through our Customer Complaints Form which is available here.
Our social media pages are public, which means that anyone can see your posts and your posts may appear in search engine results (e.g. Google or Yahoo!). You should be mindful of the information you post online and never post your policy details, or other personal details, on this page.
We cannot give advice about a product or service or discuss specific financial needs on this page. Where you wish to receive advice regarding any New Ireland product or service, our customer service team will be happy to arrange for a financial adviser to contact you directly to discuss your financial needs. You can contact our customer service team on 01 5239810 or 1850 200 318. Calls may be recorded for training and quality purposes.
If you have a query relating to your New Ireland policy, we will provide you with the appropriate telephone number that you can use to discuss your query.
While we are delighted to hear from everyone, it is important to bear in mind that this is an open forum and opinions posted by other users on New Ireland’s social media sites do not represent the views of, or constitute advice from, New Ireland.
We hope that these guidelines ensure you have a good experience on our social media pages and we look forward to reading your comments, feedback and experiences.