Countdown to Retirement

Contact Us

Request your retirement options

You can request your retirement options from our Customer Service teams using the contact details below:

If your policy is with New Ireland

For Personal Pensions*, email us at retirement@newireland.ie

For Pensions at Work**, email us at groupretirement@newireland.ie

Call us on 01 617 2000, Monday to Friday from 9am to 5pm.

If your policy is with Bank of Ireland Life

For Personal Pensions*, email us at retirement@bankofirelandlife.ie

For Pensions at Work**, email us at groupretirement@bankofirelandlife.ie

Call us on 01 703 9500, Monday to Friday from 9am to 5pm.

*Personal Pensions includes Personal Retirement Plans, Executive Retirement Plans and Personal Retirement Bonds.

**Pensions at work include Group Defined Contributions (DC), Individual/Group Personal Retirement Savings Account (PRSA), Group Additional Voluntary Contributions (AVC) and AVC PRSA

Need advice?

If you have any questions or need advice on your retirement journey, please contact your Financial Broker or Advisor.

Find a Financial Broker or Advisor

If your policy is with New Ireland and you don't have a Financial Broker or Advisor, you can search for one here.

If you’re a Bank of Ireland Life customer, you can email pension@bankofirelandlife.ie or call our Customer Service Team on 01 703 9500, Monday to Friday from 9am to 5pm, and we can arrange a referral for you with an Advisor.

Need help with mynewireland?

If you need help logging in or registering your mynewireland account, you can contact us using the details below:

If your policy is with New Ireland

You can email customerpension@newireland.ie or call our Customer Service Team on 01 617 2000, Monday to Friday from 9am to 5pm.

If your policy is with Bank of Ireland Life

You can email pension@bankofirelandlife.ie or call our Customer Service Team on 01 703 9500, Monday to Friday from 9am to 5pm.

Technical Issues

We’re experiencing technical difficulties and that means your call may not get through to the right team. As a result you may be on hold longer than we would like. We are working hard to fix this and suggest you call us back later. You can continue to contact us by email, you can get the right email address for you by clicking here.