In order to protect your privacy we will not seek or discuss policy specific information on our social media pages. If you have a query relating to your New Ireland policy we will provide you with the appropriate telephone number that you can use discuss your query.
Please note that if your post requires a response from us, we will endeavour to respond to you as quickly as we can during the hours of 8.00am and 6pm, Monday to Friday. All posts to social media channels outside of our working hours will be addressed as soon as we’re back online i.e. the following working day.
We cannot formally respond to customer complaints on our social media sites. If you wish to make a formal complaint, please see our Customer Complaints process here.
What you can expect from us
We will always treat your comments with respect and privacy. All information posted by New Ireland representatives is correct at time of posting and may be subject to change.
No comments made by any employee, agent or contractor of New Ireland or any user should be construed as financial, investment or other specialist advice or as recommendations.
What we expect from you
We expect all users to our social media channels to behave in a well-mannered and reasonable way at all times. Personal abuse will not be tolerated. Any comments that are deemed to be abusive may result in your account(s) being blocked from New Ireland’s social media pages. Where appropriate, such behaviour may also be reported to the relevant authority.
We would also ask that for privacy reasons, you refrain from using the personal names of or information relating to any New Ireland staff member on our social media channels.