We are committed to providing you with the best possible service experience, whether you are dealing with us over the phone, face to face, by post or online. We have set ourselves the following Customer Service Targets and will strive to meet them every single working day:-
- We will put you, our customer first.
- When you call us you will be greeted by a friendly Customer Service Advisor in one of our offices around Ireland.
- You will receive a polite and professional service from us.
- We will endeavour to resolve any complaints promptly, consistently and fairly.
- We will resolve any issues that you may have immediately. If we cannot do this, we will investigate further and keep you updated.
- We will learn from our mistakes and will actively seek your feedback and suggestions on how we can make our service to you better.