We are committed to providing you with the best possible service experience, whether you are dealing with us over the phone, face to face, by post or online. We have set ourselves the following Customer Service targets and will strive to meet them every single working day:
- We will put you, our customer, first.
- When you call us you will be greeted by a friendly Customer Service Advisor
- You will receive a polite and professional service from us.
- We will endeavour to resolve any complaints promptly, consistently and fairly.
- We will actively seek your feedback and suggestions to improve our service to you.