I would like to thank you all for the fantastic engagement we received at last month’s Shaping the Future Conference. There were some great questions submitted and I’m delighted to be able to update you with regards to our service, the steps we have taken and the progress we have made in recent weeks.
As Michael Murphy set out, we continue to deliver our new technology and additional functionality to our current platforms. We are on schedule and the additional functionality will dramatically improve the service to you and your customers. We now have end to end functionality through Broker Information Services (BIS) for New Personal and Executive Pension applications which means that our current Broker Connectivity platform will merge with our new Broker Portal. As a broker, you will be able to start a pension application on BIS and avail of all the new Portal features such as DocuSign to submit your application into New Ireland.
To deal with the backlog that we are experiencing, particularly as a result of the increase in business and customer activity in the market, we are significantly increasing our resourcing in the new and existing business teams. We expect New Business to be back on track by the end of February with Existing Business substantially on track for the end of Q1. Brokers can expect to see a very much improved level of service over this period. We are also continuing to build out solutions that will sustain the improved level of service you will see.
We have a lot of very positive initiatives on-going at present and I am confident that by the end of March, you will see a considerable step change in our support to you and your customers. I am also excited by the prospect that our continuing roll out of leading technology solutions in Q2 will allow us to bring you a market leading experience. Most importantly, it will make it progressively easier for you to deal with us across all of our product lines.
I will keep you updated as we progress through our implementation plans.