You have insurance so that if you need us we are here for you
At New Ireland, we are extremely proud of our claims history.
New Ireland customers and their families received over €105 million in Protection Claim payments in 2016. You can find out more detail in our Claims Brochure.
Making a claim is a simple, straightforward process. We work with you to ensure that you are supported every step of the way. We make every effort to collect the right information at application stage so when it comes to claims there will be “no quibbles”. We have received very positive feedback from customers to date on the timely updates we give on claims and the direct access we provide to our Claims Team.
What do I do now?
If you need to make a claim, please contact us as early as possible to let us know. This will help us pay your claim as quickly as possible. Simply email or call us directly and we will guide you through the claims process.
Who do I contact?
You can contact us by:
- Phone on 1850 200 319†
- Email: firstname.lastname@example.org ** or by writing to our Protection Claims Team, New Ireland Assurance, 11-12 Dawson Street, Dublin 2, D02 YX99
† To improve our service to you, calls may be recorded.
** Please ensure if sending personal data (especially sensitive personal data i.e. medical information) by email that appropriate security measures (including encrypting the data) are taken to comply with relevant regulatory obligations.
What happens next?
Once you have notified us, we will issue a Claim Form for you to complete. We may follow up with your doctor or consultant to review your medical status and obtain any medical information we may need to complete the claim assessment.